Warranty Statement - Holivica V3 Portable Dust Collector

§1 Definitions

  • Buyer — the original purchaser of the product.
  • Product — the item "Holivica V3 - Portable Dust Collector".
  • Guarantor — the online shop "Holivica", operated by "HOLIVICA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ", ul. Henryka Wolińskiego 24A/50, 20-491 Lublin, VAT EU PL9462738041.
  • Territory — Republic of Poland.

§2 Parties and Scope of Warranty

  • The warranty is granted exclusively to the original purchaser of the product (Buyer).
  • The product covered by the warranty is the item "Holivica V3 - Portable Dust Collector".
  • The Guarantor is the online shop "Holivica".
  • The warranty is valid and applied exclusively in the territory of the Federal Republic of Germany.

§3 Warranty Period

  • The warranty period is 2 years from the date of sale of the product.
  • The product must have been purchased via the website holivica.pl.
  • Defects identified during the warranty period will be rectified within a maximum of 30 working days from the date of receipt of the claimed product at the Guarantor's address.

§4 Warranty Conditions

  1. This warranty covers product defects caused by faulty parts or manufacturing errors.
  2. The prerequisite for the Buyer to exercise rights under this warranty is:
    • a valid proof of purchase for the product or the warranty card,
    • the defective product.
  3. The warranty does not cover:
    • Products with mechanical damage not caused by the Guarantor,
    • Products damaged by improper use,
    • Products with transport damage,
    • natural wear and tear of product parts such as consumables, wear of the product surface, filters,
    • Products used without filter replacement or soiled products.
  4. The Guarantor has the right to refuse to carry out a warranty repair in the following cases:
    • If discrepancies are found between the information in the documents and the data on the product,
    • If repairs or structural modifications have been made to the product outside the Guarantor's service,
    • If consumable parts (fuses, filters, external power supplies, etc.) are used that do not correspond to those used by the manufacturer for the product,
    • If mechanical damage is found,
    • In case of damage due to accidental events (atmospheric discharges, floods, etc.).
  5. The refusal by the Guarantor to carry out a warranty repair under the conditions specified in point 4 of the warranty conditions is equivalent to the loss of warranty rights, unless the Guarantor decides otherwise.
  6. In case of reasonable suspicion of improper use, the Buyer may be denied the warranty. Reasonable suspicions include, but are not limited to:
    • Sending the product with an unsuitable power supply,
    • Sending the product with an unsuitable power supply in a previous claim case,
    • Sending the product without a power supply or the inability to send it.
  7. The warranty does not exclude, limit, or suspend the Buyer's rights arising from the provisions on warranty for defects of the sold item.
  8. The claimant is obliged to deliver the device to the seller at their own expense in the original packaging. Damage caused by insufficient securing of the device during shipping is not covered by warranty repairs.
  9. Defects identified during this period will be rectified free of charge within a maximum of 30 working days from the time of delivery of the device by the customer. The cost of shipping the repaired device shall be borne by the Guarantor.
  10. The Guarantor undertakes to first rectify the defect by repairing the device. The Buyer is only entitled to an exchange of the device for a new one if an irreparable manufacturing defect is found and if repairs have been carried out three times during the warranty period and the device still has defects that prevent its proper use. If there are reasons for exchanging the device for a new one, but obstacles arise that make the exchange impossible, e.g., unavailability of the device, the Guarantor will refund the customer the amount paid.
  11. Should the returned product prove to be free of defects, the Buyer shall bear the costs of return shipping amounting to 5 EUR.